Refund & Return Policy

Last Updated: November 11, 2025

At Ajin Joseph, customer satisfaction is our top priority. We want you to be completely happy with your purchase of our faith-based merchandise, including Pro Life T-shirts, Fetal Models, and the Depths Album USB drives. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy carefully to understand your options and our process.

1. Eligibility for Refunds

You may request a refund under the following conditions:

Eligible Refund Scenarios

• Damaged Products: The product was damaged or defective upon delivery
• Incorrect Items: You received an incorrect product different from what you ordered
• Not as Described: The product does not match its description on our website
• Quality Issues: Manufacturing defects or quality issues discovered upon receipt
• Missing Items: Parts of your order are missing or incomplete
• Timely Request: Refund requests are made within 7 days of receiving the product

Requirements for Eligible Returns

To qualify for a refund, the following conditions must be met:

• Item must be unused and in its original condition
• Item must be in the original packaging with all tags attached
• All accessories, manuals, and free gifts (if any) must be included
• Proof of purchase (order confirmation or receipt) must be provided
• Return request must be initiated within the 7-day window

2. Non-Refundable Items

Due to the nature of certain products, the following items are non-refundable unless they arrive damaged or defective:

Note: If any non-refundable item arrives damaged or defective, please contact us immediately. We will work with you to find a satisfactory solution.

3. How to Request a Refund

Requesting a refund is simple. Follow these steps for a smooth refund process:

4. Return Shipping Policy

Understanding who pays for return shipping:

🚚 Shipping Cost Responsibility

📦 Packaging Guidelines

• Secure Packaging: Pack the item carefully to prevent damage during transit
• Original Box: Use original packaging when possible
• Bubble Wrap: Add protective material for fragile items
• Tracking Number: Always use a trackable shipping method and save the tracking number
• Insurance: Consider insuring valuable items during return shipment

⚠️ Important: We are not responsible for items lost or damaged during return transit. Please keep your tracking information until the refund is processed.

5. Refund Processing Timeline

Once we receive your returned product, here's what happens:

💳 Refund Methods

• Original Payment Method: Refunds are issued to the same payment method used for purchase
• Credit/Debit Cards: 7-10 business days for amount to reflect in your account
• UPI/Digital Wallets: 3-5 business days for processing
• Net Banking: 5-7 business days depending on your bank
• Cash on Delivery: Bank transfer after providing account details

Note: Actual refund timing may vary based on your bank or payment provider's processing schedule. If you don't receive your refund within the stated timeframe, please contact your bank first, then reach out to us.

6. Exchanges & Replacements

Currently, we do not offer direct product exchanges. However, we can help you get the right item:

🆘 Defective or Damaged Items

For defective or damaged products:

• We will send a replacement immediately at no extra cost
• Free return shipping label will be provided
• Replacement ships as soon as we receive notification
• No need to wait for return inspection in case of obvious defects

7. Cancellation Policy

You can cancel your order before it ships:

• Before Shipment: Contact us immediately for full refund (no questions asked)
• After Shipment: Follow standard return process once item is received
• Processing Time: Orders typically process within 24 hours of placement
• Contact Method: Email [email protected] or call +91 98182 40890

8. Quality Guarantee

We stand behind the quality of our faith-based products:

9. Special Circumstances

🎁 Gift Returns

If you received an item as a gift:

• Provide gift receipt or order number from the gifter
• Refund will be issued as store credit or to the original purchaser
• Same return conditions apply

🌍 International Orders

For international purchases:

• Same refund policy applies
• Customer responsible for return international shipping
• Customs duties/taxes are non-refundable
• Extended processing time may apply

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time to reflect changes in our business practices or legal requirements. When we make changes:

• Updated policy will be posted on this page with a new "Last Updated" date
• Significant changes will be communicated via email or website notice
• Policy in effect at time of purchase applies to that transaction
• We encourage periodic review of this policy

11. Contact Us

Have questions about refunds or returns? We're here to help! Contact our customer support team:

Effective Date: November 11, 2025
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