Refund Policy

At AJIN JOSEPH, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy to understand your options.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The product was damaged or defective upon delivery.
  • You received an incorrect product.
  • The product was not as described on our website.
  • Refund requests are made within 7 days of receiving the product.

To qualify, the item must be unused, in its original condition, and in the original packaging.

2. Non-Refundable Items

The following items are non-refundable:

  • Digital downloads (e.g., music albums in USB drives, e-books).
  • Customized or personalized products.
  • Products purchased during clearance or promotional sales.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact our customer support at [email protected] or call us at +91 98182 40890 with your order details.
  2. Provide proof of purchase (e.g., order confirmation email or receipt).
  3. Include clear photographs if the product is damaged or defective.

Once your request is reviewed and approved, we will provide instructions for returning the product (if applicable).

4. Return Shipping

If a return is required:

  • Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
  • Ensure the product is securely packaged to prevent damage during transit.

We recommend using a trackable shipping method. We are not responsible for items lost in transit.

5. Refund Processing

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

We do not offer direct exchanges. If you would like a replacement, please request a refund and place a new order for the desired product.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Phone: +91 98182 40890
  • Address: G - 150/F - 2, Dilshad Colony Delhi - 110095

Thank you for shopping with us. Your trust and satisfaction mean the world to us!